Frequently Asked Questions
How frequently do I need my chimney cleaned?
That depends on how often you use your fireplace. A good rule of thumb for wood-burning fireplaces is to get your chimney inspected and swept after you burn 1 to 1 ½ cords of wood. If you use a wood stove for heat every winter, it’s a good idea to call your chimney sweep in Charlotte annually. Creosote and soot buildup that has reached ¼” thickness has become dangerous and increases your risk of chimney fire and blocked flue.
Do I need to get my chimney cleaned if I have a gas fireplace?
Some of the “logs” used in gas fireplaces produce a lot of black soot. Those deposits should be removed to prevent buildup.
Do packaged logs like Duraflame and Pine Mountain brands cause buildup?
Yes. Though they are manufactured, they still contain wood products and therefore produce creosote. Creosote buildup is highly flammable and should be removed regularly.
Are you insured?
Absolutely. Owens Chimney Systems, Inc. is licensed, bonded, insured, and certified. All of our service technicians are certified by NCCSA and receive the kind of training that has allowed our reputation as an excellent company to grow throughout Charlotte and surrounding areas. Mr. Owens is personally involved in the day-to-day operations of what we do, and he requires that the highest standards of workmanship be consistently maintained.
What are your business hours?
We are open Monday through Friday during normal business hours. Please contact us if you have any questions or to schedule an appointment for services.
Does having my chimney cleaned cause a mess in my home?
No. We respect your home just as we respect you as a customer. During cleanings, we use a high-powered vacuum containing a HEPA filter to catch any falling debris before it enters your home.
